Return and Refund Policy

1.  How Returns Work

If you’d like to return an item, contact our customer support team at hello@curvay.com with your order number and reason. Our team will reply right away and share the correct return address. Once your return arrives at our facility, we inspect it, and after a successful inspection we process your refund to your original payment method.

2.  Who Pays for Return Shipping

We only cover return shipping when the fault is ours a defective, damaged, or incorrect item. For all other reasons (change of mind, wrong size), the return cost is the customer’s responsibility.

3.  Please Check Your Size Before Ordering

Every product page includes a detailed size chart. Please double-check your measurements against the size chart before placing your order, and make sure you’re happy with your choice — this avoids unnecessary return costs for you. If you’re unsure about sizing or colour, email us at hello@curvay.com before ordering and we’ll gladly help you choose.

4.  Items We Cannot Accept Back (Hygiene)

For health and hygiene reasons, the following items cannot be returned or refunded once worn, tried on, or with the hygiene seal/tags removed:

• Bodysuits and shapewear
• Bras and wireless bras
• Shaping underwear and lingerie
• Swimwear and bikinis
• Lifting pads and any other intimate/hygiene items

This is standard practice for shapewear and intimate apparel and is permitted under EU consumer law for hygiene goods. This exclusion does not apply if the item arrives defective or incorrect — see Section 9.

5.  Condition of Returned Items

To be eligible, returned items must be:

• Unworn, unwashed, and undamaged (only tried on briefly, as you would in a store)
• In their original condition with all tags and labels still attached
• Returned in the original packaging
• Packed securely with all included documents and shipped with a tracking number

Items returned worn, washed, damaged, marked, or missing tags/packaging may be refused or refunded only in part to reflect the loss in value.

6.  Order Cancellation

If you change your mind or want to cancel, you have a 24-hour cancellation window from the time you place your order. Email hello@curvay.com within 24 hours with your order number, and we’ll cancel it free of charge.

7.  Refunds

Once we receive and inspect your return, we process your refund within 14 days to your original payment method.

• Return received: we email you a confirmation
• Quality inspection: 1–3 business days
• Refund issued: within 14 days of receiving the return
• Funds in your account: allow 5–10 business days depending on your bank

Original outbound shipping costs are non-refundable, except where the item was defective or incorrectly sent by us.

8.  Unclaimed or Refused Parcels

If a parcel is refused at delivery or not collected and is automatically returned to sender, we reserve the right to deduct the incurred shipping and handling costs from any refund due.

9.  Defective, Damaged, or Incorrect Items

If your item arrives damaged, defective, or is not what you ordered, we’ll make it right at no cost to you.

1. Report it within 48 hours of delivery to hello@curvay.com, subject: “Damaged Item — Order #XXXXX”.
2. Include your order number, a description, and clear photos or video of the item and packaging.
3. We’ll cover the return and offer a full refund or a replacement — your choice.

10.  Exchanges

We’re unable to process direct exchanges. If you’d like a different size or colour, please return the original item under this policy and place a new order for the item you want.

11.  Your EU Statutory Rights (14-Day Withdrawal)

Nothing in this policy affects your statutory rights. Under EU Directive 2011/83/EU, consumers have a 14-day right of withdrawal from the date of delivery, without giving a reason. Where you exercise this right, the direct cost of returning the goods is borne by you, as set out above. Hygiene-sealed items that have been unsealed or worn are excluded from withdrawal, as permitted by law.

To withdraw, contact us at hello@curvay.com or use our withdrawal form.

12.  Late or Missing Refunds

If you haven’t received your refund within 10 business days of our confirmation email:

1. Check your bank or card statement.
2. Contact your card provider (posting can take up to 10 business days).
3. Contact your bank.
4. Still nothing? Email hello@curvay.com and we’ll investigate immediately.

13.  Contact Us

Return Address

Please contact us before returning so we can confirm the current return address and log your return. Returns are received at:

This policy applies to all orders on curvay.com. Curvay reserves the right to amend this policy at any time.