Shipping Policy

FREE SHIPPING TO ALL EU MARKETS

Austria · Belgium · France · Germany · Netherlands

Processing: 2–3 business days · Delivery: 7–11 business days

1. Order Processing Time

All orders placed before 2:00 PM (GMT +2) on a business day are processed within 2–3 business days. Orders placed after 2:00 PM or on weekends and public holidays will begin processing on the next business day.

PROCESSING TIME SUMMARY

Standard processing: 2–3 business days

Orders placed before 2:00 PM GMT: processed same day or next day

Weekends & public holidays: processing begins next business day

During high-volume periods (sales, launches): allow 1–2 extra days

If your order is delayed beyond the standard processing window, we will contact you by email with an update.

2. Shipping Rates & Delivery Estimates

We offer free shipping on all orders to our EU markets. No minimum order value required.

Destination	Carrier	Estimated Delivery	Shipping Cost
Austria	DHL / DPD	7–11 business days	Free
Belgium	DHL / DPD	7–11 business days	Free
France	DHL / Colissimo	7–11 business days	Free
Germany	DHL	7–11 business days	Free
Netherlands	DHL / PostNL	7–11 business days	Free

Delivery times are estimates and begin from the date of dispatch, not the date of order. Occasional carrier delays may occur, particularly during peak periods.

3. Shipment Confirmation & Tracking

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number. Tracking becomes active within 24 hours of dispatch.

HOW TO TRACK YOUR ORDER

Check your inbox for a shipping confirmation email from Curvay.

Click the tracking link in the email to follow your parcel in real time.

If you haven’t received a tracking email within 4 business days of ordering, contact us at hello@curvay.com.

4. Duties & Taxes

All orders shipped within the EU are fulfilled on a Delivery Duty Paid (DDP) basis. This means all applicable VAT and import duties are included in the price you pay at checkout. There are no surprise charges upon delivery.

NO HIDDEN FEES

✅ VAT included in all displayed prices

✅ No import duties charged upon delivery

✅ The price you see at checkout is the final price you pay

5. Incorrect Shipping Address

Please double-check your shipping address before placing your order. If you realise you have entered an incorrect address, contact us immediately at hello@curvay.com with your order number.

We will do our best to update the address before dispatch. However, once an order has been handed to the carrier, we are unable to redirect it. Curvay is not responsible for failed deliveries resulting from an incorrect or incomplete address provided by the customer.

6. Damaged or Lost Parcels

If your order arrives damaged, please do not contact the carrier directly. Contact us, and we will handle the claim on your behalf.

RECEIVED A DAMAGED PARCEL? — 48-HOUR REPORTING WINDOW

Do not discard the outer packaging or any damaged items.

Photograph the outer packaging and the damaged item clearly.

Email hello@curvay.com within 48 hours of delivery.

Use subject: “Damaged Parcel — Order #XXXXX”

We will arrange a replacement or full refund — your choice.

For lost parcels, if your tracking shows no movement for more than 5 business days, contact us at hello@curvay.com and we will open an investigation with the carrier immediately.

7. Delivery Delays

While we work with reliable carriers to ensure on-time delivery, occasional delays can occur due to:

• High parcel volumes during peak shopping periods

• Severe weather or force majeure events

• Customs processing (rare for intra-EU shipments)

• Incorrect or incomplete delivery address

If your order has not arrived within the estimated delivery window, please contact us at hello@curvay.com with your order number and we will investigate promptly.

8. Returns & Refunds

We offer 30-day free returns on all orders. For full details on how to start a return, eligibility conditions, and refund timelines, please read our Refund & Return Policy.

QUICK SUMMARY

30-day return window from date of delivery

Free return shipping on all returns

No restocking fees

Refunds processed within 14 days of receiving your return

Full details: curvay.com/policies/refund-policy

9. Contact Us

For any shipping-related questions, our team is here to help.

GET IN TOUCH

Company: Tech Hikers F.Z.E

Address: BLV - 1F - SF15417, Ajman, United Arab Emirates

Email: hello@curvay.com