Return and Refund Policy

We keep it simple. If you’re not happy with your order for any reason, contact us within 30 days of delivery and we’ll arrange your return — completely free of charge.

To be eligible for a return, items must be:

•         Unworn and unwashed

•         In original condition with all tags still attached

•         Returned in the original packaging

•         Free from perfume, deodorant, or visible marks

For hygiene reasons, we are unable to accept the following:

•         Items that have been worn, washed, or altered

•         Items with tags removed or missing

•         Items not in their original packaging

This is standard for shapewear and intimate apparel and is permitted under EU consumer law for hygiene goods once worn. If your item is defective or incorrect, this exclusion does not apply, see Section 4.

Starting a return takes less than 2 minutes. Here’s how:

1.      Email hello@curvay.com with your order number and reason for return.

2.      We’ll reply within 1–2 business days with your Return Authorisation (RA) number and a prepaid return label.

3.      Pack the item in its original packaging with all tags attached.

4.      Attach the prepaid label and drop the parcel at your nearest carrier location.

5.      Email us your tracking number so we can follow the return.

Return Shipping — We Cover It All

Whatever your reason for returning, the return shipping is on us:

If your item arrives damaged, is defective, or is not what you ordered, we will resolve it immediately at no cost to you.

Steps to report a damaged or defective item:

6.      Photograph or video the item, outer packaging, and all damage. Keep all packaging.

7.      Email hello@curvay.com within 48 hours. Subject: “Damaged Item — Order #XXXXX”.

8.      Include your order number, description of the issue, and your photos or video.

9.      We will send a prepaid return label and offer a full refund or replacement — your choice.

Once we receive and inspect your return, we process your refund within 14 days. Refunds go back to your original payment method.

Refund timeline:

•         Return received: we email you a confirmation

•         Quality inspection: 1–3 business days

•         Refund issued: within 14 days of receiving the return

•         Funds in your account: allow 5–10 business days depending on your bank

Original outbound shipping fees are non-refundable, except where the item was defective or incorrectly sent by us.

You can cancel your order at no charge at any time before it is dispatched. Email hello@curvay.com immediately with your order number.

If you haven’t received your refund within 10 business days of our confirmation email:

10.   Check your bank account or card statement.

11.   Contact your card provider — some take up to 10 business days to post.

12.   Contact your bank directly for a processing update.

13.   Still nothing? Email hello@curvay.com and we’ll investigate right away.

This policy is designed to exceed your legal rights under EU consumer law. Under Directive 2011/83/EU, you have a minimum 14-day statutory right to cancel from the date of delivery. Our 30-day return window gives you more than double that.

Your statutory rights are not affected by this policy. If you have any questions about your legal rights, contact us at hello@curvay.com.

Our team responds to all emails within 1–2 business days.

This policy applies to all orders on curvay.com. Curvay reserves the right to amend this policy at any time. Last updated 30 April 2026.