Payment Policy

SECURE & TRANSPARENT PAYMENTS

All prices in EUR · No hidden fees · No cancellation fees · SSL encrypted

VAT included · No import duties at delivery · Refunds within 14 days

1. Accepted Payment Methods

We accept all major payment methods used across our EU markets. All payment options are available at checkout with no surcharge.

✔ Visa	✔ Mastercard
✔ American Express	✔ PayPal
✔ Apple Pay	✔ Google Pay

Available payment methods may vary slightly depending on your country at checkout.

2. Pricing & Currency

All prices on curvay.com are displayed in Euros (€ EUR). The price shown at checkout is the final amount you will be charged there are no additional charges added after purchase.

PRICE TRANSPARENCY

✅ All prices displayed in EUR

✅ VAT included in all displayed prices

✅ No import duties or customs fees at delivery (DDP basis)

✅ No currency conversion surprises EUR is the billing currency

If your bank account is held in a different currency, your card provider may apply a foreign exchange rate. This is outside of Curvay’s control. We recommend checking with your bank if you have questions about exchange rates.

3. VAT & Import Duties

All orders shipped to EU countries are fulfilled on a Delivery Duty Paid (DDP) basis. VAT is included in the price displayed on our website. There are no additional import duties, customs taxes, or handling fees charged upon delivery.

WHAT YOU SEE IS WHAT YOU PAY

VAT is included in all listed prices — no surprise at checkout

No import duties charged at your door

No customs handling fees

Curvay handles all applicable tax obligations on your behalf

4. Payment Security

We take payment security seriously. All transactions on curvay.com are processed through PCI-DSS compliant payment providers with industry-standard SSL encryption.

• All pages on curvay.com are served over HTTPS

• Card details are processed directly by our payment provider Curvay never stores your card information

• All transactions are protected by 3D Secure authentication where applicable

• Fraud detection is active on every transaction

WE NEVER STORE YOUR CARD DETAILS

Your full card number, CVV, and expiry date are never stored on our servers.

Payment processing is handled entirely by our certified, PCI-DSS compliant payment partners.

5. Order Confirmation & Billing

Once your payment is successfully processed, you will receive an order confirmation email within a few minutes. This email will include your order summary, itemised total, and estimated dispatch date.

If you do not receive a confirmation email within 30 minutes of placing your order:

• Check your spam or junk folder

• Ensure the email address entered at checkout was correct

• Contact us at hello@curvay.com with your name and order date, and we will resend it

6. Refunds & Cancellations

Refund eligibility is governed by our Refund & Return Policy. Below is a summary of the key points as they relate to payment.

REFUND SUMMARY

Refunds are issued to your original payment method

Refund processed within 14 days of receiving your returned item

Allow 5–10 business days for funds to appear in your account after processing

Original shipping fees are non-refundable (except for defective or incorrect items)

Full details: curvay.com/policies/refund-policy

Order Cancellation

You may cancel your order at no charge, provided it has not yet been dispatched. To cancel, email hello@curvay.com immediately with your order number.

NO CANCELLATION FEES

Curvay does not charge any cancellation fee for orders cancelled before dispatch.

Once dispatched, your 30-day return right applies from the date of delivery.

7. Fraud Prevention & Order Verification

To protect our customers and prevent fraudulent transactions, our systems automatically review all orders. In some cases, we may contact you to verify your identity or order details before processing.

If your order is placed on hold for verification, we will contact you by email within 1 business day. Orders that cannot be verified may be cancelled and fully refunded.

FAILED OR DECLINED PAYMENTS

If your payment is declined, please check your card details and billing address.

Contact your bank if the issue persists some banks block international transactions by default.

Try an alternative payment method available at checkout.

If you continue to experience issues, contact us at hello@curvay.com.

8. Contact Us

For payment-related questions, billing concerns, or refund enquiries, our team is here to help.

GET IN TOUCH

Company: Tech Hikers F.Z.E

Address: BLV - 1F - SF15417, Ajman, United Arab Emirates

Email: hello@curvay.com

Phone: +971 56 365 0038